Returns and Refunds

You can return any product purchased in our store within 14 working days from the delivery date, as follows:

• Make sure the products are in the same condition in which you received them. Prepare the package in the box you received (or in a box of equal sturdiness and size) covering the information of the first shipment.
• Book the collection of the package at your address Contact customer service at the email address shop@powellnux.com within 14 working days from the delivery date to agree on the date and place of collection
• You will receive a refund that will include both the cost of the returned products and the shipping and delivery costs of the order.
• You will receive a confirmation email when we accept your return, within 3 working days from the date of delivery to our warehouses.

Please note that we can only refund correctly returned products. If your return does not meet the conditions listed above, we will not be able to refund and the order will be sent back to you.

You can check the status of your return with the shipping number by writing to the email address shop@powellnux.com Once our warehouse has received your return and verified that all the conditions have been met, it will send you an email confirming acceptance of the return. The refund time depends on the payment methods used for the order and in any case occurs within 14 working days.